Questions 191~195 refer to the following announcement, news article, and blog post. 
Ten Thousands Intercity Bus Company Announcement 
Dear valued customers,
 We are pleased to announce that all of the improvements we proposed last year havebeen successfully implemented. We believe that these measures have contributed toproviding a better service and enhanced travel experience for our passengers. Beloware the five measures that we implemented: 
Comfortable seating: We have replaced all old and uncomfortable seats with newergonomic seats. The new seats have more legroom, better recline, and are morecomfortable than the previous ones.Wi-Fi access: We have installed 
Wi-Fi access points on all our buses, allowing ourpassengers to stay connected with their friends and family while on the road.
On-time departures: We have improved our scheduling system to ensure that allbuses leave on time, reducing the waiting time for our passengers.
 Improved luggage handling: We have trained our staff to handle luggage moreefficiently, reducing the chances of damage or loss. 
Customer service: We have established a 24/7 customer service hotline to handleinquiries, complaints, and suggestions from our customers. Our dedicated team isalways ready to assist you. 
We hope that these measures have made your journey with us more comfortable,convenient, and enjoyable. We appreciate your continued support and feedback aswe strive to improve our services further.Ten Thousands Intercity Bus Company Announces High Customer SatisfactionRatings and Improvement Measures for Remaining IssuesWe are delighted to announce that the results of our customer satisfaction survey forthe first half of 2020 are in, and they are overwhelmingly positive. Our passengershave reported high levels of satisfaction with our services, and we are grateful fortheir continued support. 
The survey results have shown that the measures we implemented last year havebeen successful in improving the travel experience for our passengers. The newcomfortable seating, Wi-Fi access, on-time departures, improved luggage handling,and customer service have all been well received.
 However, the survey has also highlighted two areas where we need to improvefurther. The first is the cleanliness of our buses. While we have made efforts tomaintain a high level of cleanliness, we acknowledge that there is still room forimprovement. To address this, we will be increasing the frequency of bus cleaningand introducing a new system to monitor and improve the cleanliness of our buses.The second area is the availability of onboard amenities, such as food and beverages.While we provide bottled water to our passengers, we understand that some maywant additional options. To address this, we will be introducing a new menu of snacksand drinks on our longer routes, starting from next month.
 We believe that these measures will help us to address the remaining issues andcontinue to provide a high-quality service to our passengers. We thank our customersfor their valuable feedback, which has helped us to identify areas for improvement. We will continue to listen to our customers and strive to improve our services further.Thank you for choosing Ten Thousands Intercity Bus Company for your travel needs. 
Title: My Commute Experience with Ten Thousands Intercity Bus Company: A MixedBag 
As a regular commuter who relies on Ten Thousands Intercity Bus Company for mydaily transportation needs, I have mixed feelings about the service they provide. Onthe one hand, I have noticed significant improvements in the past year, thanks to themeasures they introduced. On the other hand, there is still one issue that frustratesme to no end: the frequency of buses during peak hours.
 Let me start with the positive. The new ergonomic seats are a game-changer. Theyare so comfortable that I almost forget I'm on a bus. The Wi-Fi access is reliable, and Ican easily catch up on work or entertainment during my commute. The staff'sluggage handling has improved, and I haven't experienced any damage or loss of mybelongings. And, the customer service hotline is always there to help, and they arequick to respond to any queries or concerns.
However, the one issue that persists is the frequency of buses during peak hours. Assomeone who needs to be at work on time, I cannot afford to miss a bus or be late dueto overcrowding. It's frustrating to see buses pass by with no room for additionalpassengers, leaving many of us stranded and late for work. I have not seen anyimprovement in this area, despite the company's announcement of measures toimprove scheduling.
Overall, while I acknowledge the improvements made by Ten Thousands Intercity BusCompany, I am disappointed that the issue of overcrowding during peak hours has notbeen addressed adequately. As a regular commuter who relies on their service, it isunacceptable to be left stranded or late for work due to overcrowded buses. I urgethe company to take this issue seriously and make significant changes to theirscheduling and bus frequency during peak hours.[!--empirenews.page--]
 In conclusion, I expect Ten Thousands Intercity Bus Company to prioritize the needsof their customers, particularly during peak hours. While the improvements made areappreciated, they do not excuse the company from providing a reliable and timelyservice. I implore them to take action on this pressing issue and ensure that theirservice meets the needs of their customers.
【題組】191.Which of the following is NOT mentioned in the announcement?
(A) Replacement of old seats with new ergonomic seats.
(B)Installation of Wi-Fi access points on all buses.
(C)Introduction of a loyalty program for frequent passengers.
(D) Improvement of luggage handling.