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• 40 Front desk clerk: What seems to be the problem with your invoice?Hotel Guest:______(A) I don'
• 43 There is no hot water in my room; please contact ______and ask them to send someone up.(A) archit
• 44 Traveler: We’re thinking of doing something cultural. Do you have any tour that we could join?Cle
• 47 The customer looking at the forks and spoons complained about the dirty and stained ______tothe w
• 46 Non-alcoholic beverages are______ on all the flights. You don’t have to pay for them.(A) composit
• 36 I would like to have a freshly ______orange juice and an order of pancakes.(A) squeezed (B) deser
• 49 Nick: I’m hungry. Let's grab some snacks to eat.Lisa:______(A) How do you want to shorten yo
• 38 In these rooms two twin-size beds can be______ into a king-size bed.(A) convertible (B) contrasta
• 51 Clerk: Are you looking for some souvenirs?Guest:______(A) Yes, where is the boarding gate for Fli
• 39 The child is______ to seafood. We should order chicken nuggets instead of shrimps.(A) sparkling (
• 42 The large area of ______and redness is caused by insect bites. Urgent medical attention isnecessa
• 53 The plane is now______ at 30,000 feet and the “fasten seat belts” sign has just been turned off.(
• 52 Clerk: Can I help you find anything?Customer:______(A) They have called for the police. (B) This
• 54 To ease the customer’s anger, the manager offered her a free meal to______ the problem. But shest
• 45 It is always cheaper to travel at ______peak train times that are less busy.(A) down (B) with (C)
• 56 Since most people now travel with cell phones, ______calls are rarely used and have becomealmost
• 55 While we’re on board, we can get some great______ of the waterfront. They will be wonderfulpictur
• 57 The ______desk in large hotels is responsible for helping anything guests require such as buyingt
• 50 On______ airlines we pay less for our tickets, but have to pay for food, headsets, or drinks.(A)
• 48 All the room guests are______ to use the hotel facilities during their stay.(A) absorbed (B) disp
• 61 Clerk: Will a banqueting hall that holds 200 people be sufficient?Guest:______(A) Yes, a set meal
• 63 Passengers can stay connected with onboard WiFi or enjoy films, music, and other inflight______av
• 64 Please keep your seat belt fastened at any time you are seated – in case your flight comes across
• 67 If the customer is not satisfied with the item for any reason, the shop will offer a______ .(A) r
• 65 Linda: The tour we booked begins in ten minutes, but there's no way we'll get there in