Questions 161~163 refer to the following article.
Conflict is an inevitable aspect of relationships, which can even be regarded as ahealthy part of the interaction. One cannot anticipate individuals to agree on everyissue all the time, which makes conflict an intrinsic aspect of relationships. It iscrucial to learn how to manage conflicts in a healthy way, as failing to do so maycause harm to the relationship. Conversely, if handled positively, conflict can providean opportunity for growth, which may strengthen personal and professionalrelationships.
The root cause of conflict can stem from differences, both major and minor, thatoccur when individuals disagree over values, concepts, or desires. Sometimes, thesedifferences appear insignificant, but when a conflict triggers intense emotions, itsuggests that a profound personal need lies at the core of the issue. This requirementmay involve the need for safety and security, respect and appreciation, or a deeperconnection and intimacy. If you do not comprehend your own emotional needs, it maybecome challenging to communicate effectively with others, leading to unresolvedconflicts.
In the workplace, conflicts and disputes are often caused by differing needs amongcoworkers. Recognizing and understanding these conflicting needs amongcolleagues can lead to creative problem-solving, team-building, and improvedrelationships. Once a workplace conflict is resolved, mutual trust will thrive, whichcan enhance productivity at work.
Resolving workplace conflicts requires four essential skills. Firstly, one must managestress while remaining focused and calm. This allows individuals to accurately readand interpret verbal and nonverbal communication. Secondly, controlling emotionsand behavior is vital as it enables communication of personal needs withoutthreatening or scaring others. Thirdly, it is imperative to pay attention to what othersare communicating and be aware of their feelings. Finally, one must be respectful ofdifferences and avoid disrespectful words or actions. When people feel respected,they will be more open to communication.
By practicing the four above-mentioned skills, individuals can manage conflicts andresolve differences in ways that build trust and confidence, leading to improvedpersonal and workplace relationships. These practical skills can enhance workperformance and productivity.
【題組】161.According to the article, what is the role of conflict in relationships?
(A)It is the primary cause of weak relationships.
(B) It is an avoidable part of interactions.
(C)It is a necessary and healthy aspect of relationships.
(D)It is a sign of failed communication.