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• 9 Before selecting a research method, produce a ....... that sets out clear objectives and explains
• 2 Winning the support of internal ....... can be as important as reaching key external audiences, an
• 7 and asking for a .......(A) repeat (B) refund (C) replace (D) return
• 10 You might also need to set up a different dialogue with each team within your department to take
• 8 When I ....... this matter with one of your staff(A) rose (B) risen (C) arose (D) raised
• 9 I was informed that this was out of the .......(A) problem (B) concern (C) question (D) hand
• 10 and they would send someone in the '....... future'.(A) near (B) next (C) soon (D) comi
• 1 v. to offer to do or give something for free; to propose(A) execute (B) esteem (C) appear (D) volu
• 10 since there were a number of people ....... sick.(A) through (B)for (C)off (D) under
• 2 ....... one of the components was faulty and he recommended that I got back to you so that a repla
• 10 If I do not hear from you by the end of this week I shall be forced to ....... legal advice.(A) s
• 1 n. drawing together; fold; pucker(A) gather (B) jeopardy (C) panel (D) drop
• 3 When I telephoned your store and explained the ....... to your receptionist,(A) criterion (B)situa
• 10 This machine is obviously useless and if I were you I'd get your money ........(A)back (B) a
• 1 v. to plan; to design; to name; to call(A) style (B) omit (C) clarify (D) clip
• 2 and meet you face to face so that the matter could be settled once and for ........(A) everything
• 4 I was ....... with the comment, 'Oh not you again'(A) told (B)remarked (C)said (D) greet
• 1 adj. impersonating; putting on a false appearance; feigning; arrogant; haughty(A) concrete (B) spo
• 10 The bank will simply not let you ....... any money unless you can prove that you have been in reg
• 2 I prefer to deal in ....... cash rather than cheques.(A)solid (B) hard (C) real (D)actual
• 3 ....... I should have checked first since when I reached the shop I was led to believe that you we
• 5 which I found most ....... especially since throughout the protracted period of waiting for the ma
• 1 n. exhibition; explanation; showing(A) addiction (B) demonstration (C) associate (D) renovation
• 3 Every office has a certain amount of ....... cash to pay for things like tea, coffee or stamps.(A)
• 2 As the builder wanted cash for the work he had done, she had to go to the bank personally to .....