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• 11. Competitive factors or new innovations within an industry often require managers to introduce___
• 12. ________ is the term used to describe change methods that focus on people and the nature andqual
• 13. ________ is a method of changing behavior through unstructured group interaction.(A) Team buildi
• 14. An individual is likely to resist change because of the feeling ________.(A) of achievement(B) o
• 15. ________ involves bringing individuals directly affected by the proposed change into thedecision
• 16. ________ involves exchanging something of value for an agreement to lessen the resistance tothe
• 17. Which of the following is a favorable condition that will facilitate a cultural change?(A) a sta
• 18. Which of the following is a strategy for managing cultural change?(A) Keep the reward system the
• 19. A ________ prevents an individual from doing what he desires.(A) lien(B) constraint(C) demand(D)
• 20. ________ are factors related to an employee's job and include the design of a person's
• 21. A ________ personality is characterized by chronic feelings of a sense of time urgency, anexcess
• 22. Which of the following is a physical symptom of stress?(A) changes in productivity(B) job turnov
• 23. Changes in eating habits are a ________ symptom of stress.(A) financial(B) psychological(C) beha
• 24. Managers offer ________ to employees who want to talk to someone about their problems.(A) time m
• 25. How can managers increase the likelihood of making change happen successfully?(A) They should re
• 26. Which of the following is a characteristic of a change-capable organization?(A) discourages mave
• 27. ________ is the process of taking a creative idea and turning it into a useful product or workme
• 28. Which of the following is a cultural variable that supports innovation?(A) high job security(B)
• 29. Which of the following human resource variables is supportive of organizational innovation?(A) l
• 30. Most idea champions ________.(A) have extremely high self-confidence(B) are relenting(C) avoid r
• 【題組】32. Mr. Snyder has had to change the strategic focus of the company three times. The change inst
• 【題組】33. When the employees express their concern about their bonus checks, which of the followingtyp
• 【題組】34. New Ideas, Inc., focuses on new ideas, uses technology that changes frequently, and has stro
• 【題組】36. If the agency director decided to shift away from a functional to a product structure, this
• 【題組】37. Colin decided his people will benefit from ________, a method of changing behavior throughun