問題詳情
18. Elizabeth was hired as a customer care executive, along with five others, by atelecommunication provider during a period when they were extremely short-staffed. However,her employers soon realized that she was impatient, easily irritated, and lacked motivation. Theyeven began to receive complaints about her behavior from angry customers. In hiring Elizabeth,her employers were guilty of a(n) ________.
(A) reception error
(B) reject error
(C) accept error
(D) admission error
參考答案