Questions 196~200 refer to the following brochure, email, and letter. Escape the city heat and explore the breathtaking beauty of the surrounding areas ofSydney with the Summer Island travel package. This special event offered byAustralia Railways provides tourists with a hassle-free and affordable way to discoverthe hidden gems of the surrounding areas of Sydney. If you're looking for a breakfrom the hustle and bustle of the city and want to experience the natural beauty andcharm of the region, then the Summer Island travel package is for you.
Highlights of the Journey
To make the most of your Summer Island experience, we've highlighted some of thetop destinations you'll visit during your journey. Take a look at the table below to get ataste of what awaits you:
Book Your Summer Island Experience Today
Don't miss out on this opportunity to explore the stunning surrounding areas ofSydney. Book your Summer Island travel package today and get ready to discover thebeauty of Australia's coast.
Subject: Complaint regarding the Summer Island Travel Package Experience
Dear Blue Wave Travel,
I am writing to express my extreme dissatisfaction and frustration with the SummerIsland travel package that I recently participated in. My name is Anna Bennis, and Iwas excited to explore the breathtaking beauty of the surrounding areas of Sydney.However, I encountered several issues during the trip that made my experiencedisappointing.
Firstly, the hassle-free and affordable experience that was advertised did not matchmy experience. During our visit to Bondi Beach, we faced substantial delays intransportation. To make matters worse, the shuttle bus ran out of gas halfway to ourdestination, leaving us stranded on the side of the road for hours. We had to wait foranother bus to arrive, which not only caused us to miss out on valuable beach timebut also made the overall experience extremely unpleasant. Additionally, I found thecosts of certain activities to be misleading, as they were not included in the packageprice, forcing me to spend more than I had anticipated.
Secondly, the wine-tasting event at Hunter Valley was an absolute disaster. Thevineyards were overcrowded, and we had to wait in long queues to taste the wines. Itwas impossible to enjoy the gourmet food and beautiful countryside as advertisedwhen we were constantly battling crowds and delays. This experience left me feelingfrustrated and disappointed.
Overall, the Summer Island travel package failed to live up to the expectations set bythe brochure. I demand compensation for the inconveniences I faced and expect aprompt and satisfactory response.
Thank you for your attention to this matter.
Sincerely,
Anna Bennis
Dear Anna Bennis,
We are sorry that your Summer Island travel package didn't meet your expectations.We would like to apologize and offer a half refund of your travel expenses as agoodwill gesture. We value your feedback and will use it to improve our services. Yourrefund of $1,250 will be processed within five business days. Please see the tablebelow for a breakdown of your travel expenses and the discounted price:
If you have any further questions or concerns, please don't hesitate to contact us.
Sincerely,
Blue Wave Travel
【題組】196.What is the Summer Island travel package?
(A) An event offered by Australia Railways to explore Sydney's hidden gems.
(B) An event offered by the Australian government to attract tourists.
(C) An event offered by local businesses in Sydney to promote tourism.
(D) An event offered by the Sydney government to promote city tours.