Passage C: Questions 47-50 "'When someone has the gun in their hands or is sitting on the ledge, we call it actively suicidal,"'says Mary Dunnigan, a retired sergeant who specialized in crisis negotiation for 21 of the 33 yearsthat she was with the San Francisco Police Department. In that situation, your first interactionshould be to engage in conversation. Do not stop talking, while remaining calm and flexible. Textor call 911 as soon as you can without leaving the person alone or breaking the conversationalthread. Dunnigan says. "'You want to be a listening ear in their most desperate time." 
Repeat simple phrases like "You are not alone" or "We're going to get through this together" or"It's really brave of you to talk to me right now." Find things that will keep the troubled personfrom feeling so hopeless. "Emphasize the temporary nature of the problem," says Dunnigan, whospoke with hundreds of people in crisis during her career. Keep the conversation going by asking questions. "Don't interrupt, criticize or judge," Dunnigansays. Try to observe erratic or unusual behavior. "'Be an active listener and caring -- but also gatherinformation for the E.M.T.s or police to respond to the situation," she says. That's what builds arelationship and trust between the negotiator and someone in trouble." "You have to get them tofeel the cold and get hungry, so they're not only thinking about their internal despair," Dunnigansays. "Just get a promise of one more day. Some of these people have never reached out for help,and this is the only way they've been able to consider relief."
【題組】47. What may be the things to do when staying with someone in despair?
(A) Give promises that we will solve their problems for them
(B) Be with the person and listen intently
(C) Talk to their relatives as soon as possible
(D) Find out what their interal despair is about