Questions196~200 refer to the following summary, letter, and passage.Executive Summary 
 This report analyzes the recent complaints received from citizens of Chestermere regarding the quality and safety of the local bus and intercity service. The complaints mostly focus on the condition of the buses, punctuality, and safety measures implemented by the service provider.
The findings of the report indicate that the service provider has not adequately maintained the buses, resulting in discomfort to passengers and safety hazards. Many buses lack basic amenities such as air conditioning, comfortable seats, and proper ventilation systems. Moreover, some buses have been reported to have technical issues such as faulty brakes, which pose a significant threat to the safety of passengers.
Additionally, the report found that the intercity service provider's punctuality has been inconsistent, with buses sometimes arriving late, causing passengers to miss appointments or connecting buses. Some passengers reported that buses arrived at their destination behind schedule, causing inconvenience and financial losses.
Regarding safety measures, the report discovered that the intercity service provider has not implemented adequate safety protocols, such as having first aid kits and fire extinguishers on board. Furthermore, some drivers were found to be driving recklessly and not adhering to traffic rules.
In light of the findings, the report recommends that the service provider should undertake immediate measures to ensure the safety and comfort of passengers.
Dear Dear Transportation Industry Leaders,
I am writing to invite you to attend a Transportation Forum, which will be held on April 19th, 2:00 pm at the Conference Center on the top floor of the City Hall.
As you may be aware, I have recently taken up the position of Mayor of this great city, and one of my key priorities is to improve the transportation system in our city. Over the past two months, I have received numerous complaints from citizens regarding the quality and safety of our public transportation system. I believe that it is important for us to work together to address these issues and improve our transportation infrastructure for the benefit of all residents.
During this forum, we will have an open discussion about the current state of our transportation system, as well as ways in which we can work together to improve it. I would be honored if you could join me and other transportation industry leaders to share your insights and suggestions.
Please feel free to invite any other members of your organization who you believe would be interested in attending. If you have any questions or concerns, please do not hesitate to contact me or my office. I look forward to seeing you.
Sincerely,
Marshall ChalmersMayor of Chestermere
As an international tourist, I recently had the pleasure of experiencing the improved intercity bus service in Chestermere, and I must say, I was thoroughly impressed. The buses were modern, clean, and comfortable, providing a smooth ride throughout my journey. The improved safety measures were evident, and I felt secure during the entire trip. The schedules were punctual, and the drivers were polite and professional, ensuring a stress-free and enjoyable experience for all passengers. The overall experience was a significant improvement from my previous trip. I would not hesitate to recommend Chestermere to other tourists looking for a convenient and enjoyable travel experience.
【題組】196.According to the summary, which of the following issues have been reported by citizens of Chestermere regarding the local bus and intercity service?
(A)Late arrival of buses.
(B)Lack of air conditioning.
(C)Faulty ticketing system.
(D)Overcrowding of buses.