Questions 186~190 refer to the following webpage, form, and email.
Fashion-Fitness Gym (FFG) Membership Cancellation & Refund Policy

● Within the first three days of signing your membership agreement, you can cancel with no penalties.
● Within the first year of your contract, but after the first three days, you can cancel at any time by paying three months of your membership, or the remaining part of your Annual/12-month membership.

Cancellations will be accepted via the FFG Membership Cancellation Request Form on the FFG official website, and must be received by the stated cancellation deadline. In addition:

● All refund requests must be made by the member.
● Refund requests must include the name of the member.

The above policies apply to all FFG memberships.


FFG Membership Cancellation Request Form
http://www.ffgbranchliwood.com/request/cancellation_request.html

● Full name: Eason Casey
● Email: [email protected]
● What type of membership did you have with us?

Annual/12-Month Membership
 Continuous Monthly Membership
● What would you like to do?
 To cancel my membership

To put my membership on hold instead of canceling
● Which trainer did you go with on a regular basis?
 Uncle Larry
 Monkey Monk
 Lakeside Oliver

Spiral Kevin
 I didn’t follow anyone.
● Reason for cancelling
 Dissatisfaction with facilities
 Dissatisfaction with staff
 Never achieved fitness goals
 Never felt motivated

Injured
 Relocated or Not convenient
 Other: _____
●Do you have a locker?
 Yes

No
Please remember to remove your belongings prior to the day you submit this form. If you do not remove your items, they will be bagged and stored at the Equipment Issue Desk for one week, then destroyed or donated.

● Please share your suggestions for improving member experience.
Some toilet facilities are not working and causing high humidity, which might be harmful to health. Several times I have seen the cleaners having a group chat, neglecting their work.


● You can make more comments here.
I got hurt in a road accident during a business trip but my company didn’t consider it an occupational accident. I am going to take legal action against my company. I’d like to put my membership on hold until I get this matter settled once and for all. Maybe it will take a year to process.

I acknowledge and accept the terms for cancellation.

We hate to see you go. Please fill out this form and we will be in touch with you shortly by email to finalize cancelling your membership.

From: Tina Flanders
To: Eason Casey
Subject: About the refund

In response to your request for putting your membership on hold, we are sorry for the accident and would like to inform you that the necessary formalities have been completed. -- [1] -- By law, you will receive a full refund payment when the reason for the cancellation is injury. You will receive the payment by the end of this week. -- [2] --

Since you are fully refunded, you will not need to renew your membership. -- [3] --Instead, you will always be welcome to apply for one at the same branch. -- [4] -- An alternative way is to reply to me and I will send you the latest information about a discount on membership dues. I look forward to you.

Best Regards,
Tina Flanders

@orilionking.com>@ffgbranchliwood.com>

【題組】186.According to the web page, who can get a full refund?
(A) Lilly signed the contract on July 1 and make a refund request on October 31.
(B) Peter signed the contract on February 28 and make a refund request on March 1.
(C) Joyce signed the contract on January 1 and make a refund request on March 1.
(D) Wilson signed the contract on January 31 and make a refund request on October 31.