Questions 196~200 refer to the following webpage, timetable, and email.
Download the Topspin Bus app for free
It is quick and easy to buy digital tickets with the Topspin Bus app.
● Tickets are instantly delivered for use.
● You can buy digital tickets from the Topspin Bus app without an account. A voucher code will be sent to your designated email address which will enable you to claim your ticket.
● Our designated Payment Service Provider has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1, which is the most stringent level of certification available in the payments industry.

Mobile tickets
Purchase mobile tickets securely with a debit/credit card and use when boarding - no more searching for cash.
Timetables
Check out all of the routes and times in the palm of your hand.
Favorites
Save your regular journeys and access them from one convenient menu.
Service updates
Keep up to date with service changes directly inside the Topspin Bus app.
More features to supercharge your travel experience are available with an account. After you log in, you will be able to:
● see live departures from every stop, as well as the location of your bus on the map
● communicate with the customer service representative in real time via built-in instant messaging
● search tourist destination packages and offers.

Click here to download for Android devices and here for iOS devices.


Bus No. 58 Timetable (Partial)

Note:
● The last Bus No. 58 departs at 18:00 pm and 14:00 pm on weekdays and weekends respectively.


From: Sandy Koufax
To: Topspin Bus Company

I am a regular commuter and take Bus No. 58 to work from Monday to Friday. Last Tuesday morning, I waited for the bus at the Great Queens Park stop as usual. It was supposed to arrive at 7:55 am. However, at 8:25 am, when trying to communicate with the customer service representative via instant messaging in the Topspin Bus app, I found it wasn’t working. I got into panic that I would be late for work due to the 30-minute delay and the issue of the app.

Although the bus finally arrived ten minutes later, I was actually late for work and won't be eligible for this month’s perfect attendance bonus. I might accept traffic delays but I was furious at the impatient bus driver who refused to issue me with a delay certificate. As the driver’s employer, you should take punitive action against the driver.

Best Regards,
Sandy Koufax

【題組】196.According to the webpage, which of the following is NOT included in the Topspin Bus app?
(A) Paying for travel insurance by credit card.
(B) Viewing bus timetables.
(C) Buying bus tickets without the need to create an account.
(D) Keeping passengers informed of services changes.