請依下文回答第 16 題至第 20 題       Most people like to talk, but few like to listen; thus listening well is a rare talent that everyone shouldtreasure. Because they hear more, good listeners tend to know more and to be more sensitive to whatis going on around them than most people. Moreover, good listeners    16    tolerate rather than tocriticize.    17    , they have fewer enemies than most people. Actually, they are probably the most lovedof people. However, there are exceptions to that    18    . For example, John Steinbeck is said to havebeen an excellent listener,    19   he was hated by some of the people he wrote about.    20    hisability to listen contributed to his capacity to write. Nevertheless, the consequences of his listening did notmake him popular. Thus, depending on what a good listener does with what he hears, he may pay a pricefor his talent or go unappreciated in his lifetime.
【題組】16
(A) are commanded to
(B) are inclined to
(C) appeal to
(D) require to