Questions 181~185 refer to the following email and report.
Subject: Urgent: Customer Complaints Report Demanded
Dear Branch Manager,
This email better find you prepared to address an urgent matter. As the owner ofHigh-end Gym, I am demanding a comprehensive report on recent customercomplaints from our branch.
Our customers' satisfaction is non-negotiable, and it is your responsibility to handleany issues they face. I am instructing you to gather all customer complaints from thepast two months and submit a meticulous report by next Friday.
Failure to deliver a thorough and complete report is not an option. Be aware that thisinformation will be utilized to rectify our gym's shortcomings and significantlyimprove our customers' experience.
I expect your full cooperation and dedication to this task, and I will be waiting for thereport by the stated deadline.
Sincerely,
Harry Bennis
Customer Complaints Report 

【題組】181.What is the primary objective of the email correspondence?
(A) To solicit a detailed financial statement.
(B) To necessitate a comprehensive report on customer grievances.
(C) To arrange a meeting with the branch manager for operational discussions.
(D) To convey updates on the gym's recent enhancements.