Questions 196~200 refer to the following article, advertisement, and email.Emotional Intelligence (EQ) has become a popular topic in the business world inrecent years, as more and more organizations recognize its value in developing theiremployees. EQ training programs have been designed to help employees betterunderstand and manage their emotions, as well as understand and respond to theemotions of their colleagues and customers. This type of training has been shown tohave a positive impact on employees in commercial enterprises, leading to improvedcommunication, collaboration, and overall job satisfaction.

Employees who possess these key elements of high EQ are often able to buildstronger relationships with their colleagues, provide better customer service, andwork more effectively in teams. They are also more likely to be resilient in the face ofchallenges, and to achieve their personal and professional goals. EQ trainingprograms can help employees develop these skills and become more effective andsuccessful in the workplace.

Emotional Intelligence Hub
This one-day training program is designed to help entry-level employees andmanagers at a commercial enterprise develop key emotional intelligence skills suchas self-awareness, self-regulation, empathy, motivation, and social skills. By providingpractical techniques and strategies for managing emotions, building strongerrelationships, and achieving personal and professional goals, this training programcan help employees become more effective and successful in the workplace.
Morning Session (for Entry-Level Employees)

Afternoon Session (for Managers)

Subject: Request for Emotional Intelligence Training Program for Small Tech Startup
Dear Emotional Intelligence Hub team,

I am writing to inquire about the emotional intelligence training program that your organization offers. As the founder of a small tech startup with a staff of only 18, I am interested in providing my team with the opportunity to develop key emotional intelligence skills that can help them succeed in their roles.

After researching various training programs, I was impressed with the comprehensive program offered by Emotional Intelligence Hub. However, given the size of my organization and the absence of middle-level positions, I would like to inquire whether the program can be customized to cater to smaller teams like mine.

I would appreciate it if you could provide me with more information about the program and the options available for smaller teams. Additionally, if there are any testimonials from small business owners who have used your program, I would be interested in reading them.

Thank you for your time and consideration. I look forward to hearing from you soon.

Best regards,

Gary Rose
【題組】196.According to the article, what is Emotional Intelligence (EQ) training?
(A)A program designed to improve job satisfaction and communication.
(B)A program designed to develop the technical skills of employees.
(C)A program designed to increase employee salaries.
(D)A program designed to reduce employee turnover.