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• 2. Which of the following is NOT an external force of change?(A) economic changes(B) new governmenta
• 3. Increasing the numbers of employed women and minorities forces managers to pay attention towhat c
• 4. The two metaphors commonly used to describe the two views of the change process are ________.(A)
• 5. Lewin's theory is consistent with ________ theory of organizational change.(A) white-water r
• 6. According to Kurt Lewin, increasing the driving forces is a means of ________.(A) changing(B) ref
• 7. According to Lewin, which of the following is the objective of refreezing?(A) directing behavior
• 8. In organizations, people who act as catalysts and assume the responsibility for managing thechang
• 9. Structural changes include ________.(A) combining departmental responsibilities(B) changing behav
• 10. A company that decides to decentralize its sales procedures is managing ________ changes.(A) peo
• 11. Competitive factors or new innovations within an industry often require managers to introduce___
• 12. ________ is the term used to describe change methods that focus on people and the nature andqual
• 13. ________ is a method of changing behavior through unstructured group interaction.(A) Team buildi
• 14. An individual is likely to resist change because of the feeling ________.(A) of achievement(B) o
• 15. ________ involves bringing individuals directly affected by the proposed change into thedecision
• 16. ________ involves exchanging something of value for an agreement to lessen the resistance tothe
• 17. Which of the following is a favorable condition that will facilitate a cultural change?(A) a sta
• 18. Which of the following is a strategy for managing cultural change?(A) Keep the reward system the
• 19. A ________ prevents an individual from doing what he desires.(A) lien(B) constraint(C) demand(D)
• 20. ________ are factors related to an employee's job and include the design of a person's
• 21. A ________ personality is characterized by chronic feelings of a sense of time urgency, anexcess
• 22. Which of the following is a physical symptom of stress?(A) changes in productivity(B) job turnov
• 23. Changes in eating habits are a ________ symptom of stress.(A) financial(B) psychological(C) beha
• 24. Managers offer ________ to employees who want to talk to someone about their problems.(A) time m
• 25. How can managers increase the likelihood of making change happen successfully?(A) They should re
• 26. Which of the following is a characteristic of a change-capable organization?(A) discourages mave