Questions 168~171 refer to the following letter.
Dear Sir/Madam,

I am writing to express my dismay at the service at your restaurant in High-Hill District of Jolla City on February 2, which was the second day of the soft opening of your restaurant.

I could accept the longer wait than usual at the gate. After all, it was during the long weekend holiday. However, what I couldn’t accept was those cutting in line and that was because no one tried to stop them.

And why were five of us divided to sit at two separate tables? One of my friends and I were even told to share the table with two guests just because there were a lot of diners waiting.

What was more ridiculous was that we were served salmon steaks instead of sirloin ones, which were what we asked for. It had been another one hour since the right dishes were served. During that period, I found it hard to hear what my friends were saying as a result of the background noise.

One of my friends posted part of the unpleasant experience on your Facebook fan page but no staff members of yours have responded to the comment so far. Now that online contact doesn’t work, I am trying to contact you by post, hoping this mail can meet with an immediate response. I need explanations for the mess rather than hollow promises to make improvements.

Yours faithfully,

Ivy Bauer


【題組】168.Why was the letter written?
(A) To claim a refund.
(B) To express dissatisfaction with food hygiene.
(C) To discuss the problem of the background noise.
(D) To require further clarification of the terrible service.