Questions 176~180 refer to the following article and email.A blog article by Irene Galland 
As a consultant, I have noticed a disturbing trend in recent years: more and more people are lashing out at service workers. Whether it's a barista, a cashier, or a customer service representative, service workers are often the target of frustration, anger, and even physical violence from customers. This is a serious issue that needs to be addressed, not just for the sake of the workers themselves, but for the overall health of our society.
In this article, I will discuss some concrete suggestions for how businesses and individuals can help address this issue.

Subject: Invitation to Design and Facilitate a One-Day Staff Training Program
Dear Irene Galland,
I recently read your article on addressing the issue of lashing out at service workers and was impressed with your insights and suggestions. As the Staff Training Director for our company, I would like to invite you to design and facilitate a one-day staff training program for our employees.
We believe that your expertise in conflict resolution training, communication skills, and de-escalation techniques can help our staff handle difficult customers and create a culture of respect within our workplace. Your experience in advocating for worker rights and protections can also help us address underlying issues that contribute to lashing out at service workers.
Apart from the pay, we would like to offer you some rewards for your valuable contribution to ourcompany's growth and success. First, We would be happy to provide you with a testimonial highlighting your work with us, as well as an opportunity to network with our employees and other industry professionals. Second, we would like to offer you a complimentary stay at one of our luxury hotels in the city for three nights.
We believe that your expertise will greatly benefit our staff, and we look forward to working with you to create a more supportive and respectful environment for everyone. Please let me know if you are interested in this opportunity and if you are available to meet for further discussion.
Thank you for your consideration, and I hope to hear back from you soon.
Sincerely,
Peter Briggs
Staff Training Director
【題組】176.What is the disturbing trend that the author has noticed in recent years?
(A) More and more people are becoming service workers.
(B) More and more people are lashing out at service workers.
(C) More and more people are becoming baristas, cashiers, or customer service representatives.
(D) More and more people are showing kindness towards service workers.