Questions 196~200 refer to the following article, order summary, and email.
Points are a type of loyalty reward system used by many e-commerce sites to encourage repeat purchases and customer loyalty. When a customer buys products from the site, they earn a certain number of points based on the value of their purchase. These points can then be redeemed for discounts on future purchases, free shipping, or other rewards.
For example, a toy store's e-commerce site might award 1 point for every $1 spent on purchases. When a customer accumulates a certain number of points, they can then redeem them for a discount on their next purchase or for free shipping. The number of points required to redeem rewards varies from site to site and may also depend on the specific reward being offered.
Points can be a valuable tool for e-commerce sites to encourage customer loyalty and repeat business. By offering rewards for purchases, sites can incentivize customers to continue shoppingwith them and to choose their site over competitors. Customers also benefit from the rewards, as they can receive discounts and other perks for their loyalty. Order Summary
Order ID: T7000-H2811-P3294Date: September 19Customer: Peggie Liu

Subject: Complaint about Damaged Item in Order T7000-H2811-P3294
Dear Customer Service,
I am writing to express my disappointment and dissatisfaction with my recent order, T7000-H2811-P3294, which I received on September 23. Specifically, I am concerned about the condition of the Barbie Dreamhouse that I ordered.
Upon opening the package, I noticed that the Barbie Dreamhouse had suffered some damage during shipping. The box was crushed and torn in several places, and when I opened it, I discovered that some of the pieces inside were broken. I am very disappointed, as this was supposed to be a gift for my daughter's birthday, and now it is unusable.
I would like to request a replacement for the damaged Barbie Dreamhouse as soon as possible. I have attached a photo of the damaged box and the broken pieces inside. Please let me know what steps I need to take to facilitate the return of the damaged item and the delivery of a replacement.
Thank you for your attention to this matter. I look forward to hearing from you soon.
Sincerely,
Peggie Liu
【題組】196.According to the article, how does offering points as a reward benefit e-commerce sites?
(A) It encourages repeat purchases and customer loyalty.
(B) It decreases customer loyalty to the site.
(C) It increases the number of competitors in the market.
(D) It leads to an increase in the prices of products.