Questions 172~175 refer to the following instant message chain. Annie: Hi Ivy, I just wanted to apologize for canceling my beauty appointmentyesterday at the last minute. I know it's inconvenient and I'm really sorry.
Ivy: Hi Annie, thank you for letting me know. I understand things come up and we allhave to reschedule from time to time.
Annie: I really appreciate your understanding. I was wondering if I could scheduleanother appointment with you soon?
Ivy: Actually, Annie, I'm afraid I can't take any more appointments from you. We've hadseveral instances where you've canceled last minute or not shown up at all, and it'sjust not fair to my other clients who could have taken that appointment.
Annie: I understand, and I'm really sorry for being so unreliable. I've had somepersonal issues come up recently that have made it difficult for me to keepappointments.
Ivy: I understand that things happen, but unfortunately, I can't make exceptions forindividual clients. My business relies on being able to provide quality service to all ofmy clients, and I have to be fair to everyone.
Annie: I completely understand. Is there anything I can do to make it up to you or toshow that I'm serious about being a reliable client in the future?
Ivy: Annie, I acknowledge and value your desire to make things right, but currently, Icannot accommodate any more appointments from you. However, if you find yourselfin a more secure state in the future, feel free to contact me again to check foravailability.
Annie: Okay, I understand. Thank you for your time and for being so understanding,Ivy.
Ivy: Of course, Annie. I hope things start to look up for you soon.
【題組】172.What is the purpose of Annie's initial message to Ivy?
(A)To schedule a new beauty appointment.
(B)To apologize for canceling a previous appointment.
(C) To complain about the service at the beauty salon.
(D)To ask for a discount on future appointments.