Questions 196~200 refer to the following web page, online review, and email.

Marprette College Online Courses

If you are looking for a career that allows you to combine your people and leadership skills with plenty of opportunities for growth, our online Hotel and Restaurant Management Career Diploma Program can help you prepare for the job you want. The program can help you prepare for management roles in a variety of hospitality settings including restaurants, hotels, resorts, cruise ships, and more. Through flexible, online courses, you will learn how to manage a restaurant or hotel on your schedule, from home.

What will you learn?
● How to recruit, interview, and manage employees including how to determine staffing needs and the scheduling of responsibilities.
● How to plan a restaurant menu that accounts for customer preference, nutrient content, wording regulations, and pricing needs.
● How to enforce rules for hygienic food handling and washing of dishes, utensils, and other items.
● How to understand the duties and responsibilities of various positions you will oversee as a hotel or restaurant manager.

For more information about this course, contact Admission Outreach at 84-20058177, or submit a request information form.

John Henderson, June 16
★☆☆☆

I was so excited to find this online program because I finally could learn at my own pace. However, the quality of the pre-recorded videos is poor. For example, videos were freezing, or kept showing a green screen. Some videos were even showing a message like “This is an age-restricted video.” It was so disappointing. What is more ridiculous is that my email to Customer Support hasn’t got a reply for at least five days.

To: John Henderson
From: Jeff Diamant
Date: June 20
Subject: About your review on our online course

Dear John,

I am Jeff on behalf of Marprette College. With regard to the review you posted on June 16, I would like to clear up some misunderstandings. --[1]-- To begin with, we are understaffed due to the pandemic and it has been announced that the maximal response time for all online requests would require two extra days. That was why it took five days for you to receive the reply. As for the issues you had while watching tutorial videos, they might result from your internet connection availability. You should contact your internet service provider for possible solutions. --[2]-- In other words, our video platform has been running smoothly.

We would like to refund you in full and please contact me if you need us to do so. --[3]--

There are thousands of visitors to our website and all of the reviews can have an impact, so I am here to request you to delete the review, or we are going to take legal action three days from now. --[4]--

Best Regards,
Jeff Diamant
【題組】196.According to the web page, which of the following is true about the online Hotel and Restaurant Management Career Diploma Program?
(A) No in-person courses on the same topic were mentioned in the web page.
(B) The program is aimed at entry-level positions in restaurants, hotels, resorts, cruise ships, and more.
(C) The flexibility of the program provides the opportunity to learn on their own schedule for those who have to work.
(D) The program will put higher emphasis on digital marketing techniques and social responsibility.