問題詳情
54. Customer delight is important for airlines because ________.
(A) their telephone style remains unchanged
(B) they are more likely to meet with complaints
(C) the services cost them a lot of money
(D) the policies can be applied to their staff
參考答案
答案：B
難度：適中0.5
統計：A(0),B(0),C(0),D(0),E(0)