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49. 下列哪些方法對企業建立顧客忠誠度有幫助?(A)以大數據分析顧客消費喜好,精準推送產品資讯(B)提供超乎顧客預期的消費及服務體驗(C)提供重複消費顧客積分、集點或折扣等酬賞(D)不斷以低於市場行
問題詳情
49. 下列哪些方法對企業建立顧客忠誠度有幫助?
(A)以大數據分析顧客消費喜好,精準推送產品資讯
(B)提供超乎顧客預期的消費及服務體驗
(C)提供重複消費顧客積分、集點或折扣等酬賞
(D)不斷以低於市場行情價格吸引更多顧客
參考答案
答案:A,B,C
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(D) 不斷以低於市場行情價格吸引更多顧★ ...
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48. 下列有關群體與團隊的敘述,正確者有哪幾項?(A)團隊成員間常具有高度互賴與互助(B)群體沒有目標,團隊有目標(C)所有團隊成員都是群體,但群體不一定都是團隊(D)當群體成員發展出對群體的高度認
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50. 目標管理應包含的要素有哪些?(A)明確目標 (B)期限明確 (C)員工要參與決策 (D)成果檢視
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