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• 6 Just as we were about to leave the restaurant, the waiter came running up to apologize there had b
• 9 All I can do now is simply beg your ....... and hope that in time we can get back to where we used
• 6 I'm pleased to say that we speak on this matter with one ........(A) sound (B) tone (C) harmo
• 7 The company were very quick to point out it was their fault we had been sent the wrong invoice and
• 10 In their religion as long as they ......., they will be forgiven their sins.(A) repent (B) restor
• 8 In view of our previous orders over the last year we were offered a 10% ....... on any future deal
• 9 He appreciated the additional welcome and help he received from the department store staff as he h
• 10 She got quite angry about the size of the invoice until it was pointed out that it was the govern
• 5 In that particular industry everyone has to look after themselves because the law of the ....... r
• 1 n. formal agreement between two states; compact; covenant; contract(A) simple (B) clout (C) treaty
• 6 They have no respect for modern conventions and do exactly what they want — they are a law .......
• 1 v. to cut with a sharp quick stroke; to reduce; to lower; to criticize strongly(A) vary (B) scale
• 2 However angry you may get at what someone has done to you, the police always advise you not to tak
• 3 Internal communications need exactly the same kind of analysis and strategy as external communicat
• 7 Imagine one of your staff loses her temper and shouts at you in front of others, how would you ...
• 2 and to try and make an ....... to meet you and discuss my problem with you have been unsuccessful.
• 3 In London in any underground station it is ....... the law to smoke.(A) by (B)for (C) through (D)
• 4 Far from being the poor ....... of external communication, internal communication performs a cruci
• 8 What would you say to a member of your staff who always ....... his work in late?(A) delivered (B)
• 1 n. a person who prepares food(A) cook (B) overall (C) advert (D) care
• 1 v. to rent; to inhabit; to occupy(A) visit (B) further (C) even (D) tenant
• 4 Even if you think you may have got away with a crime, in most cases the long ....... of the law wi
• 5 By ....... staff with the departmental vision and values so that they can apply them in their day-
• 9 I should explain that we would naturally ....... any previous holiday arrangements you have made.(
• 1 n. case; crate; punch; hit(A) dress code (B) instruction (C) box (D) yield