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• 23. (A) Gladly (B) Eventually (C) Unfortunately (D) Surprisingly
• 32. (A) actually (B) hardly (C) nearly (D) formerly
• 15. The manager was worried about the press conference his assistant ______ in his place but, luckil
• 24. (A) Now (B) Then (C) Sometime (D) Meanwhile
• 42.The phrase “near miss” (Paragraph 2) can best be replaced by______.(A) close hit (B) heavy loss (
• 33. (A) job (B) family (C) idea (D) offer
• 16. My schedule is very ______ right now, but I’ll try to fit you in.(A) tight (B) short (C) regular
• 25. (A) add up to (B) make up for (C) get rid of (D) take advantage of
• 43. Which of the following would Rick Stevenson most probably agree with?(A) Modern technology is wh
• 34. (A) face (B) view (C) look (D) sight
• 52. What does the writer recommend to create customer delight?(A) Calling customers regular. (B) Gib
• 17. --- Can I come and have a look at your new house?--- Yes, ______!(A) with pleasure (B) I like it
• 26. (A) If (B) As (C) Though (D) Before
• 44. In the writer’s opinion, Stevenson’s argument is _______.(A) one-sided (B) reasonable (C) puzzli
• 35. (A) over (B) along (C) towards (D) through
• 53. If a manager should show his empathy (Paragraph 6), what would be probably say?(A) “I know how u
• 18. Anyway, I can’t cheat him --- it’s against all my ______.(A) emotions (B) principles (C) regulat
• 27. (A) movement (B) condition (C) choices (D) positions
• 45. What is the real concern of the writer of this article?(A) The major causes of traffic accidents
• 36. (A) unhappily (B) lovingly (C) pitifully (D) gratefully
• 54. Customer delight is important for airlines because ________.(A) their telephone style remains un
• 19. If they win the final tonight, the team are going to tour around the city ______ by their enthus
• 28. (A) reaching out (B) living up (C) getting on (D) going back
• 46.Bel is a from an English dictionary.Important words to learn:E Essential I improver A Advancednou
• 37. (A) pick (B) turn (C) role (D) step