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• 25. (A) add up to (B) make up for (C) get rid of (D) take advantage of
• 43. Which of the following would Rick Stevenson most probably agree with?(A) Modern technology is wh
• 34. (A) face (B) view (C) look (D) sight
• 52. What does the writer recommend to create customer delight?(A) Calling customers regular. (B) Gib
• 17. --- Can I come and have a look at your new house?--- Yes, ______!(A) with pleasure (B) I like it
• 26. (A) If (B) As (C) Though (D) Before
• 44. In the writer’s opinion, Stevenson’s argument is _______.(A) one-sided (B) reasonable (C) puzzli
• 35. (A) over (B) along (C) towards (D) through
• 53. If a manager should show his empathy (Paragraph 6), what would be probably say?(A) “I know how u
• 18. Anyway, I can’t cheat him --- it’s against all my ______.(A) emotions (B) principles (C) regulat
• 27. (A) movement (B) condition (C) choices (D) positions
• 45. What is the real concern of the writer of this article?(A) The major causes of traffic accidents
• 36. (A) unhappily (B) lovingly (C) pitifully (D) gratefully
• 54. Customer delight is important for airlines because ________.(A) their telephone style remains un
• 19. If they win the final tonight, the team are going to tour around the city ______ by their enthus
• 28. (A) reaching out (B) living up (C) getting on (D) going back
• 46.Bel is a from an English dictionary.Important words to learn:E Essential I improver A Advancednou
• 37. (A) pick (B) turn (C) role (D) step
• 55. Which of the following is conveyed in this article?(A) Face-to –face service creates comfortable
• 20. – I don’t think I’ll be able to go mountain-climbing tomorrow.-- ______?(A) And how (B) How come
• 29. (A) recognized (B) interviewed (C) found (D) invited
• 47. When Sally says “The TV program kept pumping out commercials”, she may be______.(A) excited (B)
• 38. (A) had to cry (B) ought to cry (C) should have cried (D) could have cried
• 56.It was Saturday. As always, it was a busy one, for “Six days shall you labor and all your work” w
• 21.Although I love my life, it hasn’t been a lot of fun as I’ve been ill for 28 years.Music has alwa