Questions181~185 refer to the following email and document.Subject: Brainstorming Meeting Invitation for E-commerce Challenges and Solutions
Dear all,
 As the newly appointed E-commerce department head, I am excited to announce that we are entering into the world of online retail. Despite being a traditional brick-and-mortar office equipment retailer, we are now ready to step into the digital arena and expand our business through the e-commerce platform. 
To ensure a smooth transition into this new territory, I would like to invite you all to a brainstorming meeting on June 1 at 9:00 am. The meeting will be held in the conference room where we will discuss the potential challenges that our platform might face, as well as strategies to overcome them.
It is imperative that we address any issues beforehand so that we can be fully prepared to provide the best possible service to our customers. I encourage everyone to come to the meeting with ideas and suggestions for how we can optimize our e-commerce platform.
I look forward to seeing you all at the meeting.
Best regards,
Chloe KimE-commerce Department Head
Document Date: June 1
The meeting began with a welcome from the E-commerce Department Head, who thanked everyone for attending and introduced the meeting agenda. The attendees then introduced themselves, and the discussion began.
Challenges in the e-commerce platform were identified, including:●Website speed and optimization●Security and privacy concerns●Product information accuracy●Order fulfillment and shipping logistics●Customer service and support
Strategies were suggested to overcome these challenges, including:●Upgrading website infrastructure for faster loading times and improved user experience ●Implementing SSL certificates and encryption for secure transactions●Regularly updating product information and ensuring accuracy●Partnering with reliable shipping companies for faster and more efficient delivery●Providing easy-to-access customer support through multiple channels, including chat and email 
 The IT Manager offered to research and present solutions for website optimization and security, while the E-commerce Manager suggested implementing a customer feedback system to address any potential issues with product information and order fulfillment. The Marketing Manager offered to develop a customer service plan and improve the overall customer experience.
The E-commerce Department Head concluded the meeting by thanking everyone for their input and encouraged them to continue to brainstorm and develop innovative solutions.
Action Items: ■IT Manager to research website optimization and security solutions ■E-commerce Manager to develop a customer feedback system ■Marketing Manager to develop a customer service plan
The meeting adjourned at 10:30 am.
【題組】181.What is the purpose of the meeting?
(A)To discuss challenges and solutions for e-commerce.
(B)To introduce a new department head.
(C)To announce the launch of an online retail platform.
(D)To brainstorm ideas for a traditional brick-and-mortar store.