Questions 181~185 refer to the following email and news release.
Subject: Complaint regarding unreliable bus service
Dear Local Public Transportation Authority of Sydney,
I hope this email finds you well. My name is Sandra Carl, and I am a resident ofSydney and a regular user of the Tai-power bus services. I am writing to express myconcerns about the recent unreliable bus service and the possible reasons behind it,which I believe require immediate attention from the concerned authorities.
Over the past few months, I have noticed a pattern of buses being canceled on the[specific bus route] at my local community stop. Unfortunately, these cancellationshave occurred without any prior notice or explanation, leaving me and otherpassengers stranded and without a reliable means of transportation. This has causedsignificant inconvenience and, at times, has resulted in missed appointments andadditional expenses for alternative transportation.
I suspect that the bus company may be deliberately canceling buses during periodsof low demand as a cost-saving measure, which is unacceptable. I understand thatbusinesses need to manage their resources efficiently, but not at the expense of thecommunity's needs. It is disappointing to see that the bus company may beprioritizing its profits over providing a reliable service to its passengers.
Moreover, I believe that the company is assuming that the affected passengers willnot report these incidents, thus avoiding any potential consequences. This is anirresponsible and unethical approach to business practices, which should not betolerated.
I am writing to request a thorough investigation into the matter. I look forward to yourprompt response and a resolution to this issue.
Thank you for your attention to this matter.
Sincerely,
Sandra Carl
Sydney Transportation Authority Confirms Cancellation of Bus Services WithoutNoticeSydney, Australia - The Local Public Transportation Authority of Sydney hasconfirmed that bus services on a specific route have been canceled without notice,causing inconvenience to passengers. The Authority received a complaint from aresident of Sydney, Sandra Carl, about the frequent cancellation of buses on theTai-power bus services route.
After an investigation, the Authority found that the cancellation of buses withoutnotice had indeed occurred, and that this was a violation of the bus company's servicecontract with the Authority. The Authority expresses its sincere apologies to theaffected passengers for the inconvenience caused. 
Furthermore, the Authority will take strict action against the staff membersresponsible for the cancellation of services without notice. The Authority will workclosely with the bus company to ensure that such incidents do not occur again in thefuture.
"The Local Public Transportation Authority of Sydney is committed to providingreliable and safe transportation services to the community," said a spokesperson forthe Authority. "We will not tolerate any violation of our service contracts by ourpartners, and we will take appropriate measures to ensure that such incidents areprevented in the future."
The Authority urges passengers to report any incidents of canceled bus serviceswithout notice, and to provide as much information as possible, such as the date,time, and bus number, to assist in the investigation.
For more information, please contact the Local Public Transportation Authority ofSydney.
【題組】181.What is the complaint about?
(A)Inadequate safety measures on the buses.
(B) Late arrival of buses.
(C)Poor quality of bus seats.
(D) Cancellation of buses without notice.