Questions 176~180 refer to the following online comment and email.
Comment Section
posted by Rose Miller
As we entered the cafe, we were greeted by a lively atmosphere with the sounds ofdishes clanking, the hiss of the espresso machine, and the chatter of other diners.The seating was cozy, with tables placed close together to maximize space, but thisalso means that conversations from neighboring tables could be easily heard.
As we sat down, we noticed that the noise level in the cafe was quite high, making itdifficult to hear what each other said.
As the waitstaff took orders, we found ourselves having to repeat our requests orasked for clarification due to the high noise level. The waitstaff was friendly andaccommodating, but the noise made it challenging for them to communicate with us.
For these reasons, we asked a discounted price at the checkout. Although themanager accepted the request, from her face and voice, we could easily tell herdismay and impatience. When I reached out to take the change from my boss, sheseemed to have accidentally or intentionally dropped a bunch of coins, which stirredup my anger. As a cafe manager, she should have been more professional.
Subject: An Important Message from the CEO
Dear Rise & Shine Cafe team,
I am writing to you today to address the recent negative publicity that our restaurantchain has received due to a misunderstanding about giving change to our customers.I want to reassure you all that we are taking steps to address this issue and that ourfocus remains on providing excellent service and quality food to our customers.
I am aware that this situation has been difficult for all of you, and I want to thank youfor your hard work and dedication during this time. As a token of our appreciation, wehave decided to launch the biggest promotion in our company's history.
Without further ado, I am excited to announce our promotions:

Our top priority remains providing excellent service to our customers. Please do yourbest to ensure our customers have a positive experience at our restaurants.
Remember, the success of our restaurant chain depends on all of us. I have fullconfidence in our team's abilities and dedication. Let's work together to make thesepromotions a success and restore our restaurant chain's reputation.
Thank you for your time and hard work.
Sincerely,
William MurrayCEO, Rise & Shine Cafe
【題組】176.According to Rose’s post, what was the atmosphere like when entering the cafe?
(A) The cafe was silent and dull.
(B) The cafe was lively with the sounds of dishes clanging, the hiss of the espressomachine, and the chatter of other diners.
(C) The cafe was dimly lit and uninviting.
(D) The cafe was chaotic and unorganized.