General Hospital (Scenario)
Michelle is a registered nurse in charge of a new unit at her hospital. She would like to have amore laidback approach in dealing with her new staff, but the hospital demands that there bestrict hierarchical levels and that all decisions must be signed off by Michelle. Sometimes theconstant filling out of forms, and so forth really annoys Michelle. She also feels that thenumerous levels of hierarchy are unnecessary and place barriers between herself and her staff.She isn't sure why things have to be so "organized" and is thinking about speaking with herboss about having more flexibility and fewer rules.
【題組】31. Michelle was asked to represent the cardiac unit as part of a Total Quality Management (TQM)initiative that is aimed at improving the overall quality of care at the hospital. Other departments,such as orthopedics, neurology, oncology, and pediatrics also have representatives on this team.This TQM team is an example of ________.
(A) process integration
(B) a cross-functional team
(C) customer departmentalization
(D) a multi-cultural team