12. Which of the following is true of nonverbal communication?(A)It is synonymous with body language
13. Which of the following methods of communication offers high scanability?(A)publications(B)meetin
14. When a person tells his or her manager what the manager wants to hear, which of the followingbar
15. All of the following are barriers to effective interpersonal communication, EXCEPT ________.(A)f
17. Which of the following is a way for managers to overcome the barriers to communication?(A)filter
18. Listening for full meaning without making premature judgments or interpretations is called______
19. Which of the following helps an individual to understand the actual content of a message?(A)empa
21. Downward communication is used ________.(A)between employees at the same organizational level(B)
22. Jon is the manager of the Finance department. He has to inform the employees in thedepartment ab
23. ________ communication keeps managers aware of how employees feel about their jobs, theircoworke
24. Which of the following is an example of lateral communication?(A)George informs his superior abo
25. When an organization has an interest in increasing the efficiency and speed of communicationbetw
26. In a(n) ________ communication network, all communication passes through a clearlyidentifiable l
27. If a company is concerned with achieving high member satisfaction for all the participants in an
【題組】36. If Sam had talked with his co-supervisors before going to speak to Florence, he would havebe
Types of Communication Networks (Scenario)Rick Smith is a regional sales manager for a health care i
【題組】38. Rick believes that it might be more effective if incoming market-based information andoutgoi
2. Which of the following statements is true concerning problem identification?(A) Generally, what i
3. To determine the ________, a manager must determine what is relevant or important toresolving a p