36-40為題組
        First impressions are crucial because they can make or break anopportunity. It’s human nature to make a snap judgment about someonewhen we first meet people. Business deals can be made or broken, firstdates become second dates or not, and friendships are buil t or fail toform； everything depends on that initial encounter. Despite theimportance first impressions seem to have in our lives, researchers haveargued that they actually don’t tell the whole story.
        People form first impressions of others every day. For instance,while waiting in line at our favorite bubble tea shop, we see the personin front complaining about the wait, and commenting on the servicefrom the employees. This rude customer in front of us in line does notcreate a good first impression. An example of his poor behavior and hisrudeness leads us to assume he must have the other negative traits. Wetend to see a small sample of others’ behavior as indicating their truepersonality. When we see someone else is acting in a negative way, wethink it is because he or she is a negative person. In contrast, we don ’tthink that way about our own behavior.
         If we are rude to the employees taking our orders in the bubble teashops, we will find reasons for our bad behavior—the service is tooslow, the schoolwork is stressful or workloads are heavy. That is, whenwe act in a negative way, we say it is because of the situation. But ifanother customer is rude, we think it must be his or her personality.Though first impressions allow us to make sense of new information,and form relationships with new people , we might still make some errorswhile making first impressions of others. Evidently, it is essential forus to take a second look.
【題組】36. What is the best title for this passage?
(A) The Psychology of First Impressions
(B) First Impressions Tell the Whole Story
(C) The Importance of First Impressions
(D) First Impressions in Customer Service