閱讀測驗21-25為題組
        Conflict is an inevitable, and even healthy, part of any relationship. It is impossibleto expect people to agree on everything all the time. Since relationship conflicts cannotbe avoided, learning to deal with them in a healthy way is important. When a conflictis not managed well, it can cause damage to the relationship. But when handled in apositive way, conflict can provide an opportunity for growth, which may strengthenboth personal and professional relationships.
        Conflict arises from differences, both large and small. It occurs whenever peopledisagree over their values, ideas, or desires. Sometimes these differences seeminsignificant, but when a conflict triggers strong feelings, a deep personal need is atthe core of the problem. This is the need to feel safe and secure, to feel respected andvalued, or for greater closeness and intimacy. If you do not understand your ownemotional needs, you will have a hard time communicating with others. As a result, aconflict or an argument between you and another person may not be easily resolved.
        In the workplace, conflicts and disputes are often caused by differing needs. Whenyou begin to recognize and understand conflicting needs among coworkers, you canopen the door to creative problem-solving, team-building, and improved relationships.Once a workplace conflict is resolved, mutual trust will flourish, and this in turn willincrease productivity at work.
        How can you resolve workplace conflicts? Four skills are essential. First of all,you need to manage stress while remaining focused and relaxed at the same time. Onlywhen you stay calm can you read and interpret verbal as well as nonverbalcommunication accurately. Secondly, control your emotions and behavior. When youare aware and in control of your emotions, you can communicate your needs withoutthreatening or scaring others. Thirdly, pay attention to what others are trying tocommunicate to you. You need to also be aware of the feelings expressed by others.Finally, be respectful of differences. Try to avoid disrespectful words and actions.People will only be open to communicate with you when they feel respected.
       By practicing the above four skills, you will have the ability to take conflicts instride and resolve differences in ways that build trust and confidence. These practicalskills will not only improve your personal relationships but also your workplacerelationships, which may lead to improved work performance and productivity.
【題組】21. Which of the following titles best describes the passage?
(A) Finding Ways to Avoid Conflicts
(B) Building Skills to Resolve Conflicts
(C) Verbal Disputes vs. Nonverbal Conflicts
(D) Personal Conflicts vs. Workplace Conflicts