Statco's Control (Scenario)
Statco, Inc., is a statistical software company based in Columbia, TN. This publicly tradedfirm has grown in a systematic fashion over its 25-year existence and now claims morethan 12,000 employees worldwide. As it has grown, the company has adopted ahierarchical structure, which emphasizes organizational authority. Management reliesheavily on administrative rules, regulations, and policies in order to meet its goals.However, the company has struggled to meet projected revenues for each of the past 10quarters. The firm hires Mark Adams, an expert in control system design, to design acontrol system and offer suggestions to improve the firm's performance.
【題組】25. Mark wants to formulate a control process for the organization. What should be the first step inthe control process?
(A) developing a benchmark
(B) determining the actual performance
(C) validating the performance standard
(D) carrying out performance comparison