The Unhappy Employee (Scenario)
Mary is not happy with her current job. She dislikes having to convince prospective customers tobuy products that she believes are inferior to others in the market. In her opinion, the lowerquality products are overpriced. However, she has sales targets for all products, superior orotherwise, that she must meet in order to receive her commission.
【題組】34. Although Mary tries to meet the target sales for all products, she is torn between her beliefs andthe actions she must take. This inconsistency or incompatibility is known as ________.
(A)cognitive dissonance
(B)difficult objectives
(C)negative feedback
(D) management by objectives